Terms and conditions

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Terms and conditions 2016-12-27T10:01:09+00:00

Your Tour will be confirmed as soon as full payment or the specified deposit has been received by Bank Transfer.

Bank details :
LABEL WEST S.A.R.L.
Domiciliation banque : CAEN ENTREPRISES – 11 rue Ferdinand Buissson – 14280 Saint Contest
Code Banque : 30076
Code guichet : 02324
Numéro de compte : 12739100200
Clé RIB : 41
IBAN : FR76 3007 6023 2412 7391 0020 041
SWIFT BIC : NORDFRPP

Reservations
Reservations are made in the name of the traveller or in the name of the Travel agency. Reservations should be accompanied by a deposit or payment in full before a reservation can be confirmed.

Payment and Deposit Arrangements
Payment and Deposit arrangements will be determined at the time of booking. Final payment must be received by LABEL WEST according to the agreement between LABEL WEST and the traveller agreed at the time of booking. If final payment is not received in accordance with such agreement, LABEL WEST or any  service providers represented by LABEL WEST reserve the right to cancel any such reservations without prior notice and levy applicable cancellation fees.

Cancellation Insurance
Prices do not include any provision for cancellation protection. LABEL WEST strongly recommends that all travellers purchase cancellation protection at the time of booking.
Payment by Credit Card
Upon request by LABEL WEST, travellers must confirm in writing, authorisation that the Credit Card may be used without their signature.
Cancellation Charges
More than 15 days before arrival: 25% of the full amount
Between 15 and 8 days: 50% of the full amount
7 days or less before arrival : 100% of the full amount
Limitation of Liability
The traveller accepts that unforeseeable events may occur when travelling abroad, and  agrees that LABEL WEST or any tour operator, product or service providers represented by LABEL WEST cannot be held responsible for the consequences. These events include but are not limited to the following :
LABEL WEST or any tour operator, product or service providers represented by LABEL WEST cannot be held responsible for the possible cancellation, operation or unforeseeable events that may occur during an excursion or optional tour purchased at the destination.
Force Majeure
LABEL WEST or any tour operator, product or service providers represented by LABEL WEST cannot be held liable for any delay, loss of personal belongings, injury, accident, mortality, damage, inconvenience, loss of enjoyment, upset, disappointment or frustration, either mental or physical, owing to a Force Majeure. That is to say, an unforeseeable event such as, but not limited to, the following:
Any unjustifiable or negligent act or omission on behalf of a service provider or an employee thereof.
Any illness, theft, trade dispute, mechanical breakdown, quarantine, war, government constraint, civil unrest, poor weather conditions, closing or poor state of repair of an access road, or other factors over which no reasonable control can be exercised by either LABEL WEST or any tour operator, product or service providers represented by LABEL WEST or the service providers thereof.

Problems and Complaints
Travellers must notify LABEL WEST of any problem immediately upon arrival at their destination in order to avoid delay in receiving assistance. In the event that a problem cannot be dealt with or resolved immediately, travellers are requested to forward the specifics of their complaint in writing to LABEL WEST within a week. Failing which no action will be taken.